Thank you for purchasing from 360 Visualise.

We strive to ensure complete customer satisfaction with our products and services. If you experience an issue with your purchase, please contact us first. Our dedicated team will do everything possible to resolve your issue promptly.

How to Contact Us

Before initiating a return or refund, please reach out to our customer service team:

Email: hello@360v.co.uk

Phone: 01043 601222

Returns

In line with your statutory rights under UK law, if a product is faulty, defective, or incorrectly supplied, you are eligible for a return or exchange within 30 days of receipt. Products must be returned unused and in their original packaging, accompanied by proof of purchase.

Refunds

Once we receive your returned item, it will be inspected. We will notify you immediately regarding the status of your refund. Approved refunds will be processed using your original payment method within 7 business days.

Exceptions

Please note that custom orders, consumables, software, and opened accessories may be excluded from standard returns unless faulty or defective.

Your Statutory Rights

This policy does not affect your statutory rights as a consumer under UK law.