CBCT scanner broken?
We fix it — same day.

First, check the obvious: power cable, wall socket, and the isolator switch in the room (usually a red switch near the door). If power is confirmed and the unit still won't start, don't attempt to open the casing. Call 360 Visualise on 01943 601222 or submit a support request above — our engineers can usually diagnose startup failures remotely within the hour.

Not necessarily. Poor image quality is often caused by patient movement, an incorrect protocol selected for the scan type, a calibration drift, or a software issue rather than a hardware failure. It can also indicate the detector or X-ray source needs attention. We can diagnose remotely — send us a sample image and a description of when it started and we'll tell you what we're looking at.

Carestream error codes vary by system and software version. Common errors relate to communication failures between the sensor and workstation, calibration issues, or motor positioning faults. Rather than looking up the code yourself, send it to us — our engineers know the Carestream system inside out and can tell you immediately whether it's a software reset, a calibration run, or something that needs an engineer visit. Call 01943 601222 or use the form above.

Acteon system faults — including the Optima, X-Mind Prime, and X-Mind Unity — are most commonly software or connectivity related and can often be resolved remotely. If the arm isn't moving, if acquisitions are failing, or if the software isn't recognising the unit, contact us first before assuming a hardware fault. We cover Acteon systems under 360 Care Plus and can provide same-day remote support or arrange an engineer visit.

Software crashes are one of the most common support issues and are almost always fixable remotely. Before calling, try restarting the imaging workstation (not just the scanner). If CS Imaging, CS 3D, or your DICOM viewer still won't open after a restart, call us — we'll connect remotely, diagnose the fault, and usually have you back up within the same session. We also handle software reloads, licence issues, and new PC linking under 360 Care Plus.

Most issues are resolved remotely the same day. If a part is required, lead times depend on component availability — common parts are held in stock to minimise downtime. 360 Care Plus Gold customers receive a one working day engineer response commitment. Without a contract, engineer availability and turnaround depend on the fault and part availability. The fastest route is always to contact us immediately rather than waiting — the longer a fault goes undiagnosed, the harder it can become to resolve.

Yes. 360 Visualise supports all major CBCT brands — Carestream, Acteon, Eighteeth, iTero and DEXIS — regardless of where the system was purchased. If your current supplier isn't providing the support your practice deserves, 360 Care Plus is available to you. We'll cover your system under Gold or Silver protection with the same terms we give our own customers. Use the form above to tell us what you have and we'll send you a quote.

Once out of warranty, you have two options: pay-per-incident support (which means each call-out, repair, and part is charged separately — and component costs on CBCT systems can be significant) or a 360 Care Plus contract. Care Plus Gold covers all labour, all parts, annual servicing, software support, and clinical support for a fixed monthly fee. For most practices with a system over two years old, a Care Plus contract is significantly better value than pay-per-incident. Talk to us and we'll show you the numbers.