Carestream or Acteon CBCT needs looking after? We do that.
Annual servicing, service contracts, remote fixes and engineers on the road. It does not matter who sold you the machine. If it is down today, ring us and you speak to someone who knows it.
We service and support Carestream and Acteon CBCT and OPG machines, plus intraoral X-ray, sensors and scanners from DEXIS, Eighteeth and iTero.
What do you need today?
My CBCT or OPG has a fault
Error code, no power, poor images or software that will not open. Call now. Most faults are fixed remotely the same day, with no visit needed.
Call 01943 601222I need a service or a contract
Annual service to the manufacturer's specification, on its own or as part of a 360 Care Plus contract with a fixed monthly cost.
Get a quote todayMy supplier is letting me down
Slow call-backs and ticket queues cost you scans. Move your cover to us. Same terms as the practices who bought from us.
How switching works
We will look after it anyway.
You do not need to have bought your machine from us. If you own a Carestream or Acteon CBCT or OPG, we can service it, support it and fix it. We are often cheaper than the contract you have now.
- Same cover as our own customers. Gold or Silver, identical terms.
- A quote the same day. Tell us the make, model and age.
- People who know the machine. We have installed more than 2,000 CBCT scanners since 2009.
- No call centre. You ring, and support staff answer.
- Remote first, engineer second. We fix what we can in minutes and send an engineer when it needs hands.
Four steps from fault to fixed.
You get in touch
Call, email or WhatsApp. We answer or reply the same day during business hours.
We connect remotely
Our IT specialists log in, find the fault and fix it. Most problems end here.
An engineer visits
If it needs hands, we send a field engineer. Gold cover gets a same day technical response.
You are scanning again
We do not close the job until you are happy the system works as it did on installation day.
One fixed monthly cost. No repair bills.
An X-ray tube or sensor can cost thousands to replace. Care Plus turns that risk into a fixed monthly figure and includes your annual service.
Everything covered
Service, software, support, labour and every part, however expensive. Plus a same day technical response.
- Annual manufacturer service
- Software updates included
- Clinical and technical software support
- PC reloads and new PC linking
- Remote diagnosis and fix
- All labour and expenses on breakdown
- All parts covered, however expensive
- Same day technical response
Service and labour
A lower monthly cost. You keep the service, the support and the labour cover. Parts are charged at cost.
- Annual manufacturer service
- Software updates included
- Clinical and technical software support
- PC reloads and new PC linking
- Remote diagnosis and fix
- Labour and expenses on breakdown
- Parts charged at cost
No contract? We still help. Support without Care Plus is charged per incident. Prices depend on the model, its age and how many sites you have, so we quote each practice individually.
Servicing, repair and support under one roof.
Annual CBCT and OPG service
Preventative maintenance to the manufacturer's specification. Your machine stays calibrated, compliant and running at its best.
On-site engineer visits
When remote support is not enough, a field engineer comes to you. A scanner down means a list cancelled, so we move fast.
Remote IT support
Software crashes, lost connections and imaging errors. We connect remotely and fix most problems without anyone visiting.
Updates and licences
We keep your imaging software current, manage licences and make sure new features are switched on properly.
Help using the software
CS Imaging, CS 3D, implant planning and DICOM exports. Help from people who use the software every day.
PC setup and relinking
Replacing a surgery computer? We reload the imaging software, relink the scanner and restore your settings.
Carestream CBCT and OPG
- CS 8100 and CS 8100 3D
- CS 8200 3D
- CS 9600
- CS Imaging and CS 3D software
Acteon CBCT and OPG
- X-Mind Optima
- X-Mind Prime
- AIS imaging software
- Got another model? Ask us.
Also supported
- Intraoral X-ray and sensors
- DEXIS, Eighteeth and iTero scanners
- Carestream CBCT spares and sleeves
- Consumables and spare parts
We installed 2,000 of them. We know how they fail.
Support is not a side line here. It is the part of the business we are proudest of, run from our own base in Yorkshire by our own staff.
Tell us what you have. Quote today.
Give us the make, model and rough age. We come back the same day with Gold and Silver prices.
- Any supplier. You do not need to have bought from us.
- No obligation. A straight price, nothing more.
- Fault right now? Do not use the form. Call 01943 601222.
Got it. Thank you.
We will come back to you the same day.
Urgent? Call 01943 601222.
Three ways in. A person every time.
01943 601222
You reach the support team, not a call centre. During business hours we aim to pick up or call back within the hour.
Call nowSend a photo of the error
Best for quick questions and photos of error messages when you cannot stop to call.
Message us on WhatsApphello@360v.co.uk
Include your practice name and a short description of the problem. We reply the same day during business hours.
Email supportSupport hours: Monday to Friday, 8:30am to 5:30pm.
CBCT servicing and repair, answered.
Can you service a CBCT I did not buy from you?
Yes. We service and support Carestream and Acteon CBCT and OPG machines wherever they were bought. You get the same Gold or Silver cover as our own customers. Use the quote form and we reply the same day.
How much does a CBCT service contract cost?
It depends on the model, its age and how many sites you have, so we quote each practice individually. Tell us what you have and we send Gold and Silver prices the same day. Practices who switch to us often pay less than before.
Does my CBCT need an annual service?
Yes. A yearly service to the manufacturer's specification keeps the scanner calibrated, compliant and reliable. Every Care Plus contract includes it. We also carry out one-off services.
My Carestream CS 8100 3D, CS 8200 3D or CS 9600 is showing an error code. What does it mean?
Carestream error codes vary by system and software version. Most relate to communication between the sensor and the workstation, calibration or motor positioning. Send us the code. We can tell you straight away whether it needs a software reset, a calibration run or an engineer.
My Acteon X-Mind Optima or X-Mind Prime is not scanning. How do I get it repaired?
Acteon faults are most often software or connection problems, and we can usually fix those remotely. If the arm is not moving, acquisitions fail or the software cannot see the unit, call us before you assume a hardware fault.
My CBCT will not turn on. What should I do?
Check the power cable, the wall socket and the isolator switch in the room. If it has power and still will not start, do not open the casing. Call 01943 601222. We can usually diagnose start-up faults remotely within the hour.
My images are blurry or full of artefacts. Is the scanner broken?
Not necessarily. Poor images often come from patient movement, the wrong protocol, calibration drift or a software fault. Send us a sample image and tell us when it started. We will tell you what we see.
My imaging software will not open or has crashed. What do I do?
Restart the imaging workstation, not just the scanner. If CS Imaging, CS 3D or your viewer still will not open, call us. We connect remotely and usually have you working again in the same session.
How long does a CBCT repair take?
Most faults are fixed remotely the same day. If a part is needed, the time depends on availability, and we keep common parts in stock. Gold cover includes a same day technical response.
My CBCT is out of warranty. What are my options?
You have two. Pay per incident, where each call-out, repair and part is charged separately. Or take a Care Plus contract with a fixed monthly cost. Gold covers all labour, all parts, the annual service and software support.
Which areas do your engineers cover?
All of England, Scotland and Wales. Remote support reaches any practice in Great Britain during business hours.
“360v replied same day with the best product, best offer and best conditions. Installation was seamless and ongoing support excellent. Just the right size and deadly efficient.”
Radko Chmurovic, Nottingham · CS 8100 3D CBCT and CS 3600 intraoral scanner