Privacy Policy

Last updated: 16 September 2026

This policy explains how 360 Visualise collects, uses, and protects your personal information, and the rights you have over it. It applies to our website (360v.co.uk), our enquiry and booking forms, our email newsletters, and any adverts or lead forms we run on platforms such as Facebook and Instagram.

Who we are

360 Visualise Limited ("360 Visualise", "we", "us", "our") is a company registered in England and Wales (company number 07184115). We supply dental imaging equipment and training to dental professionals across the UK.

For anything relating to your personal data or this policy, you can contact us at:

Email: [info@360v.co.uk]
Phone: 01943 601222
Post: 360 Visualise, Octagon House, Bradford Road, Sandbeds, Keighley, BD20 5LY [verify registered office address]

We are the "data controller" for the personal information we collect from you.

The information we collect

We only collect what we need to respond to you and provide our products and services. This may include:

Contact details — your name, practice name, email address, and phone number.
Enquiry details — the products or courses you're interested in, and anything you tell us in a message or on a call.
Marketing preferences — whether you've agreed to receive our newsletters and offers.
Order and account information — where you buy from us, the details needed to process, deliver, install, and support your purchase.
Website and technical data — how you use our website, collected through cookies and similar technologies (see "Cookies" below).

How we collect it

We collect information when you:

fill in a form on our website or a lead form on one of our adverts (for example, on Facebook or Instagram);
sign up to our email newsletter;
email us, call us, or book a course or demonstration;
buy a product or service from us;
browse our website (via cookies).

When you submit a lead form on one of our social media adverts, the platform (for example, Meta) shares the details you provide with us so we can follow up.

How we use your information, and our lawful basis

Under UK data protection law we must have a lawful basis for using your information. Ours are:

To respond to your enquiry and provide what you've asked for — such as sending information, arranging a demo, or booking a course. Lawful basis: to take steps at your request before entering a contract, and our legitimate interest in responding to enquiries.
To fulfil an order and support you afterwards — including delivery, installation, training, warranty, and service. Lawful basis: performance of our contract with you.
To send you marketing — newsletters, clinical insights, and offers we think are relevant to your practice. Lawful basis: your consent, or our legitimate interest in marketing to existing customers. You can opt out at any time.
To improve our website and services — understanding how our site is used. Lawful basis: our legitimate interests, and your consent for non-essential cookies.
To meet legal and regulatory obligations — such as accounting and tax. Lawful basis: legal obligation.

Marketing and how to opt out

If you've agreed to hear from us, we send our newsletters and offers using Mailchimp. Every email includes an "unsubscribe" link, and you can opt out at any time — either by clicking that link or by emailing us. Opting out of marketing won't affect any order or support you've bought from us.

Who we share your information with

We never sell your personal information. We share it only where necessary, with:

Service providers who help us run our business — for example, our email platform (Mailchimp), advertising platforms (such as Meta), and IT and website providers. They may only use your data on our instructions.
Manufacturers and suppliers of the products you're interested in or have bought (for example, to arrange installation, training, or warranty support).
Finance partners — where you ask us about financing, we may pass your details to a finance provider to prepare a quote.
Our sister company, 360 Dental, where your enquiry relates to services it provides and it's relevant to help you.
Professional advisers and authorities where we're legally required to.

International transfers

Some of our service providers (such as Mailchimp and Meta) are based outside the UK. Where your information is transferred abroad, we make sure appropriate safeguards are in place — such as an adequacy decision or standard contractual clauses — so your data stays protected to UK standards.

How long we keep it

We keep your personal information only for as long as we need it: to deal with your enquiry, to provide and support what you've bought, to send you marketing while you're happy to receive it, and to meet our legal obligations. When we no longer need it, we delete or anonymise it securely.

Keeping your information safe

We use appropriate technical and organisational measures to protect your personal information against loss, misuse, and unauthorised access. Access to your data is limited to people who need it to do their job.

Your rights

Under UK GDPR, you have the right to:

ask for a copy of the personal information we hold about you;
ask us to correct information that's wrong or incomplete;
ask us to delete your information in certain circumstances;
ask us to restrict or object to how we use it;
ask us to transfer your information to another provider;
withdraw your consent at any time, where we rely on consent.

To exercise any of these, email us at [info@360v.co.uk]. We'll respond within one month.

Cookies

Our website uses cookies to help it work properly and to understand how it's used. Essential cookies are needed for the site to function; non-essential cookies (such as analytics) are only used with your consent. You can control cookies through your browser settings and through any cookie banner shown on our site.

Complaints

If you're unhappy with how we've handled your information, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. When we do, we'll change the "last updated" date at the top, and any significant changes will be made clear on this page.